FAQ

Store information

Where are you based? Can we visit a physical store?

If you’re Canadian, why are the prices in USD?

What’s the best way to contact you if I need more information?

What Payment Methods do You Accept

Orders

I already placed an order. Can I change it?

My order hasn’t shipped yet. Can I get a refund?

If my order includes an item on pre-order, will you ship two packages?

I’m having trouble placing my order on your website. Help!

I just received my order and something is broken or missing. What can I do?

Do You Have a Return Policy?

Product X is sold out. When will you have it back in stock?

Shipping

Do you ship internationally?

Do you offer Shipping Insurance?

How long does it take for my order to ship?

I ordered express shipping. Why isn’t my package here yet?

Does Retro Modding cover taxes, duty, etc. for international customers?

My package seems lost! Can you help me?

My package was stolen from my mailbox! What do I do?

I missed my package delivery. What now?

Built to Order Consoles

Do you test all consoles before shipping them?

Can I send you my console for modding?

How long will it take for me to get my custom console?

Can I have a status update during the 8-week lead time?