FAQ (work in progress!)

Retro Modding is Canada-based, Montréal more specifically, but we don't have a physical store.

80%+ of our traffic is in the US, so it's easier for the moment to use this currency.

You can reach us on Facebook Messenger or with the contact form. We try to be as responsive as we could but keep in mind that we are not always available (our timezone is EST). Please, don't send your question or request on both platforms, it will not accelerate the process.

We try to process our orders quickly, but we will do our best to accommodate any requests you may have. The best way to adjust or cancel an order is to contact us on Facebook Messenger or by email : support@retromodding.com

All orders that includes a pre-order will be shipped at once as soon as the missing items are all in stock.

If you are having trouble placing an order, we highly recommend you first update your browser to the newest version, or, simply trying another browser will usually work too!

We apologize for any inconvenience. If you still need help or are experiencing issues, please don't hesitate to contact us on Facebook Messenger or by using our contact form.

Yes we do! Prices and tracking option may differ according to the country you live.

The best if to simulate a cart directly on the website to know all the shipping options and prices available towards your country.

Most orders will be prepared within 2 open-days of ordering (usually 24 open hours to allow you some times to cancel or change your order).

This does not apply to modded console or pre-orders items. ETA for these items are indicated directly on the product page.

Please note that if your order has a trimmed option for a plastic part (shell, battery door, etc.) a couple of extra days/weeks are needed before fulfilling your order (it's specified on each product page).

Once your package is ready for pick up, you will receive an email confirmation with the tracking number (if you chose a tracked solution).

No, for these two reasons:

1. The insured amount can't exceed declared amount. Lowering the declared value would also mean to lower the insured value.

2. It is illegal to do so :)

Except for our canadian customers, our prices don't include local taxes, duties, brokerage fees, and VATs, all the stuff you may be charged to receive your package at home. 

Make sure you consider all fees, because once your order arrives, you'll be required to pay all taxes, duties, etc. (we won't be able to refund you if you change your mind). 

Please make sure you know your countries laws before purchasing. For further information please contact your local customs office and/or authorities in your country.

At checkout if you choose a tracked shipping solution, you should be able to follow your package along the way, but there are some exceptions :

- Canadian customers from British Colombia and Alberta : sometimes, Canada Post seems to have trouble tracking packages towards your region. So if it seems stuck for a couple of days, it's just that your package will arrive soon :)

- US/International customs can keep packages for a couple of days, that can add an unpredictable delay to the normal transit time, unfortunately, we have no power over that.

International customers : if you chose "Standard Shipping (No Tracking)" the tracking will stop as soon as it leaves Canada. Please, do not contact ChitChats for further information.

If you are not confident in your local post, please select tracked shipping solution.

Retro Modding will not be held responsible for lost/stolen untracked packages.

When you open your package, if something is missing or seems broken, reach us on Facebook Messenger or by using the contact form of the website.

Don't worry, we will not leave you unhappy with your order!

We allow our customers to ask for cancellation of their order that have not shipped in a 30 days period. Any request placed during that grace period will be issued a full refund. Past that 30 days mark, a restocking fee of 20% will be deducted from the original purchase amount, a refund of 80% of the original amount paid (minus anything that was previously refunded) will be issued.

All goods have been tested prior to shipping to customers. We use special game cartridges to do our QA phase.

Even if your console seems to work because you can power it on, it is not a guarantee that it will not die on the workbench or that the electronic inside is in good condition.

That's why, after experiencing too many problems with customers sending their console for modding, now we only offer to buy them in exchange of an in-store credit that you can spend on the website to buy a built-to-order console or parts to do your own modding.

The amount of the credit will depend on the state of the electronic. If it's something you want to do, please, reach us on Facebook Messenger or by email using the form below.

The day we start working on your unit is the day we finish it. Add a couple of hours to test and package it, we usually ship the console the following day. So there is no update to provide until the day we start working on it.