We try to process our orders quickly, but we will do our best to accommodate any requests you may have. The best way to adjust or cancel an order is to contact us on Facebook Messenger or by email : firstname.lastname@example.org
We added this option for international customers who don't want to pay the tracked option and are willing to take responsibility over the shipment.
This option is at your own risk and we can't be held responsible if anything happens to your package. That's why we ask for the payment to be made through Paypal As Friend.
If you don't trust your local post, or if you want to be protected by Paypal or your credit card, please, do not used this service, select the tracked option.
All orders made with the option "Standard Shipping (No Tracking) / Requires payment via PayPal - Pay as Friend" but paid with a credit card or another Paypal solution than "As Friend" will be cancelled upon review.
At checkout if you choose a tracked shipping solution, you should be able to follow your package along the way, but there are some exceptions :
- Canadian customers from British Colombia and Alberta : sometimes, Canada Post seems to have trouble tracking packages towards your region. So if it seems stuck for a couple of days, it's just that your package will arrive soon :)
- US/International customs can keep packages for a couple of days, that can add an unpredictable delay to the normal transit time, unfortunately, we have no power over that.
International customers : if you chose "Standard Shipping (No Tracking)" the tracking will stop as soon as it leaves Canada. Please, do not contact ChitChats for further information.
If you are not confident in your local post, please select tracked shipping solution.
Retro Modding will not be held responsible for lost/stolen untracked packages.
We allow our customers to ask for cancellation of their order that have not shipped in a 30 days period. Any request placed during that grace period will be issued a full refund. Past that 30 days mark, a restocking fee of 20% will be deducted from the original purchase amount, a refund of 80% of the original amount paid (minus anything that was previously refunded) will be issued.
Even if your console seems to work because you can power it on, it is not a guarantee that it will not die on the workbench or that the electronic inside is in good condition.
That's why, after experiencing too many problems with customers sending their console, now we only offer in-store credit that you can spend on the website to buy a built-to-order console or parts to do your own modding.
The amount of the credit will depend on the state of the electronic. If it's something you want to do, please, reach us on Facebook Messenger or by email using the form below.
The day we start working on your unit is the day we finish it. Add a couple of hours to test and package it, we usually ship the console the following day. So there is no update to provide until the day we start working on it.
Any question not answered above can be send to us by email.Contact