It is your responsibility to make arrangements to receive your package. Generally, if you miss your package’s arrival, the post officer will bring it to a nearby post office and leave you with a delivery notice card. In Canada, you typically have at least a week to pick it up from the post office. If you live outside Canada, please familiarize yourself with your postal service’s rules and regulations.
If you fail to pick up your package and the post office ships it back to us, you have two options:
You can pay for shipping again and we’ll send it back to you.
We can refund your order with the exception of shipping costs and any additional taxes, duties, customs or miscellaneous transportation fees. If it’s been over 30 days, we will also charge a 20% restocking fee.
Please note that, once a delivery attempt has been made and the package has been deposited with your local postal service, the order is complete on our end. After this point, we can no longer track the package. If your local postal service ships it back to us, we cannot give you an estimated date of arrival since we no longer have eyes on it.
Again, it is your responsibility to be there to receive your order or to make arrangements to pick it up from your local post office if you miss it.