You can reach us on Facebook Messenger or with the contact form. We try to be as responsive as we could but keep in mind that we are not always available (our timezone is EST). Please, don't send your question or request on both platforms, it will not accelerate the process.
We try to process our orders quickly, but we will do our best to accommodate any requests you may have. The best way to adjust or cancel an order is to contact us on Facebook Messenger or by email : firstname.lastname@example.org
Most orders will be prepared within 2 open-days of ordering (usually 24 open hours to allow you some times to cancel or change your order).
This does not apply to modded console or pre-orders items. ETA for these items are indicated directly on the product page.
Please note that if your order has a trimmed option for a plastic part (shell, battery door, etc.) a couple of extra days/weeks are needed before fulfilling your order (it's specified on each product page).
Once your package is ready for pick up, you will receive an email confirmation with the tracking number (if you chose a tracked solution).
At checkout if you choose a tracked shipping solution, you should be able to follow your package along the way, but there are some exceptions :
- Canadian customers from British Colombia and Alberta : sometimes, Canada Post seems to have trouble tracking packages towards your region. So if it seems stuck for a couple of days, it's just that your package will arrive soon :)
- US/International customs can keep packages for a couple of days, that can add an unpredictable delay to the normal transit time, unfortunately, we have no power over that.
International customers : if you chose "Standard Shipping (No Tracking)" the tracking will stop as soon as it leaves Canada. Please, do not contact ChitChats for further information.
If you are not confident in your local post, please select tracked shipping solution.
Retro Modding will not be held responsible for lost/stolen untracked packages.
We allow our customers to ask for cancellation of their order that have not shipped in a 30 days period. Any request placed during that grace period will be issued a full refund. Past that 30 days mark, a restocking fee of 20% will be deducted from the original purchase amount, a refund of 80% of the original amount paid (minus anything that was previously refunded) will be issued.
Even if your console seems to work because you can power it on, it is not a guarantee that it will not die on the workbench or that the electronic inside is in good condition.
That's why, after experiencing too many problems with customers sending their console for modding, now we only offer to buy them in exchange of an in-store credit that you can spend on the website to buy a built-to-order console or parts to do your own modding.
The amount of the credit will depend on the state of the electronic. If it's something you want to do, please, reach us on Facebook Messenger or by email using the form below.
The day we start working on your unit is the day we finish it. Add a couple of hours to test and package it, we usually ship the console the following day. So there is no update to provide until the day we start working on it.
Any question not answered above can be send to us by email.Contact