Shipping and Return Policy

Shipping Policy

We're proud to offer domestic and international shipping.

If all the components of your order in stock, your order will be prepared within two business days. Once we give your package to the courier, you’ll receive an email confirmation. If you paid for a tracked shipping solution, you’ll also receive a tracking number.

Please note that this estimate does not apply to our built to order consoles, anything that requires trimming, or products on pre-order. Estimated timelines for built to order consoles or plastic trimming (shell, battery door, etc.) are specified on each project page. Wait times also apply to products that are sold out at the time of purchase.

Shipping Insurance

We’ve partnered with Route to bring you one-click domestic and international shipping insurance. For 1% of your total order amount (with a minimum of $0.98), Route will insure your shipment against loss, damage, and theft. You can purchase shipping insurance for tracked and untracked passages.

By deselecting shipping protection with Route, you acknowledge that Retro Modding is not liable for lost, damaged, or stolen items. Anyone purchasing untracked shipping is strongly encouraged to purchase shipping insurance.

Tracking Your Package

If you order a tracked shipping solution, you will receive an email confirmation with the tracking data once the order ships out.

Please note that, if you ordered untracked shipping, you will still receive a confirmation once your order has shipped. However, in lieu of a tracking data, you will receive an invoice number. This number is used for us to verify that your order has shipped but it does not include any tracking data. To track your shipment, please select a tracked shipping solution at checkout.

Express Shipping

Express shipping does not mean express handling. We process purchases in the order in which we receive them. We still need those two business days to process, package, and label your order.

We recommend you evaluate whether express shipping is worth it based on the projected times provided during checkout. We are not responsible for any delays on the shipping company’s side.

Taxes, Duties, and Other Fees

Our prices do not include local taxes, duties, brokerage fees, value-added taxes, or any other charge you may receive when your package arrives.

Please consider all fees before placing your order. You will have to pay them once your package arrives. We cannot refund you if you change your mind.

Make sure you know your country’s laws before making a purchase with us. For information specific to your region, contact your local customs office.

Missed Deliveries

It is your responsibility to make arrangements to receive your package. Generally, if you miss your package’s arrival, the courier will bring it to a nearby post office and leave you with a delivery notice card. Please familiarize yourself with your postal service’s rules and regulations.

If you fail to pick up your package within the allotted window, you have two options:

  1. You can pay for shipping again and we’ll send it back to you.
  2. We can refund your order with the exception of shipping costs and any additional taxes, duties, customs or miscellaneous transportation fees. If it’s been over 30 days, we will also charge a 20% restocking fee.
Please note that, once a delivery attempt has been made and the package has been deposited at your local postal service, the order is complete on our end. After this point, we can no longer track the package. If your local postal service ships it back to us, we cannot give you an estimated date of arrival since we no longer have eyes on it.

Return Policy

We have a 30-day return policy for items that have been unopened or unused. If you’d like to return an item within this 30-day window, please reach out to us through Facebook Messenger or by email.

If 30 days have gone by since you made your purchase, we reserve the right to decline any return or refund request. If we do choose to accept a return after 30 days have elapsed, we will charge a 20% restocking fee on the order.

The Process

Once you have notified us of your intent to return an order and provided us with proof of purchase, we will issue you a Return Merchandise Authorization (RMA) code and provide you with the appropriate return address based on your location.

Once we receive the product and have verified that it’s in good condition, we will refund the cost of the item(s). Credit will be applied to your credit card or PayPal account, depending on which method you used to make the payment. We will send you a confirmation email once we have issued the refund.

Please note that we do not return shipping costs or any fees incurred when transporting the package (customs, tariffs, etc.). You will be responsible for paying shipping fees to return the product to us. These fees are non-refundable. If we are charged customs fees during delivery, these will be deducted from your refund.

If you’re shipping items over $75, please consider purchasing shipping insurance or opting for a tracked shipping service to ensure the item arrives safely.

Safely Packaging and Shipping the Return

To make sure the products arrive safely, it’s important to be mindful about how you package the items you want to return. Wrap the items in bubble wrap or ship them in padded boxes. It is your responsibility to ensure that the items are carefully packaged. If possible, you are welcome to reuse the padding we shipped the items with.

It is your responsibility to safely package the items you want to return. If the items are damaged due to failure to properly pack and ship the products, we reserve the right to cancel the refund or issue a partial refund.

Batteries must be in boxes. We will not issue a refund for batteries shipped in envelopes.

If you’re shipping with USPS, you can use a SMALL FLAT RATE PRIORITY MAIL BOX, which costs $7.50 and includes a free box as opposed to $8 priority mail in an envelope.

Ineligible Items

We do not accept returns for built to order consoles or gift cards. We will not refund returns that are broken or damaged when they arrive back at our warehouse.

We cannot refund items purchased while on sale.

Partial Refunds

If the item is damaged or if parts are missing when the product arrives back at our warehouse, we may offer a partial refund. Any item returned over 30 days after purchase will be subject to a 20% restocking fee.

Late or Missing Refunds

Refunds sent to a credit card take 3-5 business days to process. If over a week has elapsed since you received our confirmation email, please contact your bank or credit card company to check whether the refund has been posted.
If you still do not receive your refund and your bank or credit card company is unable to assist you, please contact us by email.

Gifts

If the item was marked as a gift during purchase and then shipped directly to you, we can issue store credit for the value of your return. If the item wasn’t marked as a gift or if the gift giver had the order shipped to themselves to give to you later, we’ll issue a refund to the gift giver and they can inform you about the return.