Hello,
Your shipment transit delay is a terrible shame, and we know, we absolutely do know, that this is made worse due to the holiday timing. We are very sorry about this. There have been a small number of orders this holiday season, which have had delayed transit times when traveling through the USPS mail carrier network. In 100% of the cases the orders have been successfully delivered, although later than expected. Unfortunately your order has the longest delay we have seen, which has now been 19 days since its last tracking update. We are continuing to monitor it from here, and we will be ready to take additional action as soon as we can. We hope the USPS will be able to overcome the issue they are having with your shipment soon. We know they are currently reporting having sever weather slowdowns in that area. In the meantime, our customer support team will reach out to you with additional options to provide the best solution for you.